Comments on: Common Sense Customer Service http://www.fotoworkspro.com/blog/2009/05/common-sense-customer-service/ Professional Photo Printing Wed, 30 Dec 2009 23:28:59 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Rosanna Landis http://www.fotoworkspro.com/blog/2009/05/common-sense-customer-service/comment-page-1/#comment-65 Rosanna Landis Tue, 19 May 2009 15:01:43 +0000 http://www.fotoworkspro.com/blog/?p=208#comment-65 Customer service starts with honesty! Never lie or dance around something…don’t try to sound knowledgeable about a topic if it isn’t you expertise! And also… follow through, if you are taking a message and say you will relay it to the person who is better suited… then do so. Nothing worse then an already frustrated customer finding fuel for their fire! I try to keep this in the back of my mind… the best advertisement is word of mouth, it can make or break you… if a client is left with a bad taste in their mouth about you and your services, you better believe that they are going to tell every person they know. :) Customer service starts with honesty! Never lie or dance around something…don’t try to sound knowledgeable about a topic if it isn’t you expertise!

And also… follow through, if you are taking a message and say you will relay it to the person who is better suited… then do so. Nothing worse then an already frustrated customer finding fuel for their fire!

I try to keep this in the back of my mind… the best advertisement is word of mouth, it can make or break you… if a client is left with a bad taste in their mouth about you and your services, you better believe that they are going to tell every person they know. :)

]]> By: amy b http://www.fotoworkspro.com/blog/2009/05/common-sense-customer-service/comment-page-1/#comment-64 amy b Tue, 19 May 2009 04:36:13 +0000 http://www.fotoworkspro.com/blog/?p=208#comment-64 I think returning emails and phone calls quickly is key. These are surely good tips. I have been meaning to give you guys a try. I suppose it's just finding the time to figure out the ordering system and finding the time to order something for me as a tester. You know the story. Soon. I promise. :) I think returning emails and phone calls quickly is key.

These are surely good tips. I have been meaning to give you guys a try. I suppose it’s just finding the time to figure out the ordering system and finding the time to order something for me as a tester. You know the story. Soon. I promise. :)

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